Right of withdrawal

The customer has the right to revoke his contractual declaration or a contract that has already been concluded within fourteen days without giving reasons if the contract was concluded electronically. The revocation period is fourteen days from the day on which the consumer or a third party designated by the consumer and not acting as carrier acquires possession of the goods.

In order to exercise the right of revocation, the customer must inform ninod by means of a clear statement (e.g. a letter or e-mail sent by post) of the decision to revoke this contract. For this purpose, the customer can use the sample revocation form which is listed in Annex I B of the Distance and Away Business Act (https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=20008847) and can also be downloaded from the website of ninod.

Notices of revocation must be sent to the following address:

nino d GmbH
Strauchgasse 2
1010 Vienna
Austria

or by

E-mail: customercare@ninod.at

Telephone: +43 664 3503777

In order to comply with the revocation period, it is sufficient for the customer to send the notification of the exercise of the right of revocation before the end of the revocation period. If this option is exercised, the customer will be sent a confirmation of receipt of such revocation.  If the customer revokes the declaration of contract or an already concluded contract, ninod must refund all payments which it has already received from the customer, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a different type of delivery than the inexpensive standard delivery offered by ninod) immediately and at the latest within fourteen days from the day on which ninod received the notification of the revocation of this contract. For the repayment, ninod uses the same means of payment that the customer used for the original transaction. The direct costs of the return shipment (delivery) are borne by the customer. If a loss in value of a product is due to the fact that the product has been used in a manner which is not necessary to check its quality, the Customer shall be liable for this loss in value.

If the turnover of the customer per order in Austria, exceeds EUR 60.00 (net), within the EU (except Austria) EUR 100,00 and outside the EU EUR 150,00 ninod will bear the delivery costs. If the turnover is below this amount, delivery costs will be charged. These costs can be seen on the website.

In case of return shipment (delivery), the customer has to bear the delivery costs.